Daniel Harrow 
Reliability Indices: 11 Metrics That Help Improve Performance and Reduce Downtime
Tracking reliability indices is essential because operational performance problems rarely begin with a dramatic failure. Instead, they almost…
Facilities Benchmarking: 10 Ways to Improve Building Performance
Facilities benchmarking is essential for effective building management—running a facility well goes far beyond simply keeping the lights…
Cost-of-Failure Analysis: A Practical Guide to Better Operational Decisions
When evaluating risk, performing a cost-of-failure analysis allows finance leaders and managers to look beyond simple upfront prices…
Service Level Agreements Explained: A Practical Guide for Better IT and Cloud Contracts
With service level agreements explained clearly from the start, businesses can avoid costly surprises when signing IT and…
How to Master Operational Decision Frameworks for Smarter Facilities ROI Evaluation
If you have spent more than five minutes in a boardroom trying to pitch a capital upgrade for…
How to Build Operational Decision Frameworks That Actually Work
If you have spent more than five minutes managing facilities or running physical operations, you already know the…
Operational Decision Frameworks: How to Make Smart, Risk-Adjusted Investment Decisions in Facilities and Operations
Every facility manager and operations executive eventually faces the exact same high-stakes dilemma: You have a limited capital…
Managing Facilities by Operational Intensity: A Practical Guide for Remote Infrastructure Sites
When managing remote infrastructure sites—such as rural cell towers, pipeline pumping stations, or off-grid power grids—facilities leaders quickly…
Understanding Facilities by Operational Intensity: The Real-World Guide to Temporary or Mobile Workspaces
If you have spent any time managing physical facilities or running operations on the ground, you already know…
How to Manage High-Intensity Facilities: A Practical Guide to Noise-Intensive Environments
When you step onto the floor of a high-volume manufacturing plant, a busy regional logistics hub, or a…